Frequently Asked Questions
Do you have a shop I can visit?
Yes! We opened a retail space on October 1, 2020 in Saskatoon, Saskatchewan. You can find us located in the Eastwood Centre, Suite 208 - 3501 8th Street East (second floor). Located directly across 8th Street from The Centre Mall's East Wing (where Goodlife Fitness, Ardene's and Shoe Warehouse are located).
What are your sanitization and safety protocols?
We kindly ask that you do not visit if you:
* Have a fever, cough, sore throat, runny nose, or shortness of breath
* Are a close contact of a person who tested positive for COVID-19
* If you have travelled outside of Canada in the past 14 days
All other visitors, please:
* Use the hand sanitizer provided.
* Maintain physical distancing of 2 metres.
* Wear a mask.
All surfaces in our space are sanitized regularly. We follow all sanitization and safety protocols as directed by the Government of Saskatchewan.
Can I return my empty Green Tree Beauty bottles to you?
Yes! We retired our Earth Loyalty Program (watch for a new loyalty program coming soon) but we will happily take back your clean empties. We will ensure they are repurposed or properly recycled. Thank-you for working with us to ensure your empties don't end up in the landfill.
What are your shop hours?
Wednesday 11 - 6
Thursday 11 - 7
Friday 11 - 6
Saturday 1 - 5
Please note that we are closed weekdays from 3 to 4.
I would prefer to shop in private. Is that possible?
Yes! Private Shopping Appointments and Consultations are available:
Tuesday 11 - 3
Saturday 11 - 1
Private shopping appointments are 25 minutes and Consultations are 45 minutes. To book, please text 306.717.0869 or email firstname.lastname@example.org with your preferred date and time.
Can I try products when I visit the shop?
Absolutely! We strongly believe in 'try before you buy'. However, to ensure we are keeping our space safe and sanitized for everyone, testers are now kept in backroom. When visiting our shop, simply let us know which products you would like to try and we will prepare a sanitized Swatching Palette for you.
If you would prefer to swatch at home, we can also send you home with a Custom Sample Pack.
I'd like to order some of your products but I'm not sure what is right for me. What should I do?
Stop by, email info@greentreebeauty or text 306.717.0869 and we can assist you in discovering which products are right for you. If you're reaching out via email or text if you can share a current photo of yourself (in natural light) as well as tell us about your skin type and preferences for products. You may also Request a Custom Sample Pack.
Do you deliver?
We sure do! You can place your order for delivery via www.greentreebeauty.ca.
Local delivery in Saskatoon on orders over $100 is free or a flat rate of $10 on all other orders. Delivery orders typically take 2 business days to process. Orders are delivered to your doorstep in the late afternoon or evening to ensure that you are home. During the winter months, it is important the delivery be made while you are home as our products should not freeze. If you have special instructions for your delivery, please let us know during check out.
Shipping Across North America
Shipping on North American orders over $100 is free. For all other orders within Canada shipping is $10, Outside of Canada, shipping is $15+. Shipping orders typically take 2 business days to process. Delivery times vary. Currently our shipping service providers are reporting delays on shipping times.
Can't find a response to your question? Feel free to email us at email@example.com or text/call 306.717.0869.